Terms and Conditions

Last updated: 18/11/2019

These Terms and Conditions govern your booking and participation in any tour provided by The Visit London Group LTD. By booking a tour with us, you agree to these terms in full.

1. Booking;

Payment:

We do not have part payment facility. You can pay in full at the time of booking. or

You can book the tour and we will contact you later to take manual payment.

Payments also can be made through our website or authorised booking channels.

Prices are quoted in GBP (£) and include all applicable taxes.

2. Cancellations and Refunds

a) Client Cancellations

You may cancel your booking for a full refund if notice is provided at least 24 hours prior to the scheduled tour start time.

Cancellations made less than 24 hours before the tour are non-refundable.

No-shows are considered cancellations and are non-refundable.

b) Operator Cancellations

If we must cancel a tour due to weather, unforeseen circumstances, or operational issues, you will be offered a full refund or the option to reschedule.

We are not liable for any incidental expenses e.g. travel, accommodation incurred as a result of tour cancellation.

3. Tour Participation

Our tours are suitable for all ages and do not require any special level of fitness.

Please arrive on time, if you are meeting us at a meeting point (for Share transfer in a coach only). All private tours will have pick up and drop off at the hotel or private accomodations. We reserve the right to depart without late arrivals ( for share tours), and refunds will not be issued in such cases.

We ask all guests to behave respectfully toward guides, other participants, and local communities.

4. Travel Insurance

Travel insurance is not required for our tours, Our vehicles have public liability insurance which fully covers our travellers. Our drivers are licenced by (TFL) Transport for london. They are monitored at all times. though we encourage clients to consider coverage for personal peace of mind.

5. Third-Party Services

We do not use third-party service providers (e.g., external hotels, tour guides, or transport companies). All tours are directly operated by The Visit London Group LTD.

6. Limitation of Liability

None

The Visit London Group LTD shall not be held liable for injury, loss, or damage resulting from events outside our control.

7. Governing Law

These Terms and Conditions are governed by the laws of the United Kingdom, and any disputes shall be subject to the exclusive jurisdiction of the courts of England.

8. Acceptance of Terms

By booking a tour with The Visit London Group LTD, you confirm that you have read, understood, and agreed to these Terms and Conditions.